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ANY QUESTIONS?

When will the first issue of my subscription be dispatched?

We will dispatch the current issue within 48 hours. However, if your subscription is a birthday gift, you can specify the child's birthday date in the checkout form, and we will dispatch the first magazine just in time for the special day. For direct debit orders, please check http://www.ecokidsplanet.co.uk/taster/ for the information about the first issue.

How do I renew my subscription?

You can renew your subscription online at any time. We will also send you a notification of the need to renew your subscription in enough time to ensure you don’t miss any issues of your magazine.

Can I order a subscription for delivery to an address outside of the UK?

Yes, to order an international subscription please follow this link.

Can I request a refund or cancel my subscription?

Yes, you can cancel your subscription at any time and we will refund you for all the issues that have not been mailed.

If you have a question which has not been answered here, please email our team at hello@ecokidsplanet.co.uk or you can call us on 0800 689 1365.